How to Complain to Hyundai Motor and How You Can Contact Them

Hyundai Motor is one of the most popular car brands in the world, with a reputation for quality, reliability, and innovation.

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How to Complain to Hyundai Motor|PHOTO COURTESY OF DONMOORE HYUNDAI

However, sometimes customers may encounter problems with their Hyundai vehicles or services, and they may want to express their dissatisfaction or seek a resolution.

In this article, I will explain how to complain to Hyundai Motor and what to expect from their customer service.

I will also answer some common questions that customers may have about Hyundai’s warranty, recall, and refund policies.

How to Complain to Hyundai Motor

If you have a complaint about your Hyundai vehicle or service, the first step is to contact your local Hyundai dealer or service center.

They may be able to resolve your issue quickly and satisfactorily.

You can find the contact details of your nearest Hyundai dealer or service center on the [Hyundai website](https://www.hyundai.com/worldwide/en).

If you are not satisfied with the response or solution from your local Hyundai dealer or service center, you can escalate your complaint to the Hyundai Customer Care Center.

You can reach them by phone, email, or online form.

Here are the contact details for the Hyundai Customer Care Center:

  • Phone: 0800-498-6324 (toll-free) or +82-2-3464-1114 (international)
  •  Email: customercare@hyundai.com
  •  Online form: [https://www.hyundai.com/worldwide/en/customer-service/contact-us](https://www.hyundai.com/worldwide/en/customer-service/contact-us)

When you contact the Hyundai Customer Care Center, make sure to provide the following information:

  1. Your name, address, phone number, and email address
  2.  Your vehicle identification number (VIN), model, year, and mileage
  3.  The name and location of the Hyundai dealer or service center that you dealt with
  4.  A detailed description of your complaint and the resolution that you are seeking
  5.  Any supporting documents or evidence, such as receipts, invoices, photos, or videos

The Hyundai Customer Care Center will review your complaint and get back to you within 10 business days.

They will try to offer you a fair and reasonable solution, such as a repair, replacement, refund, or compensation.

If you accept their offer, they will arrange the necessary steps to fulfill it. If you reject their offer, you can request a further review or pursue other options, such as arbitration or legal action.

What is Hyundai’s warranty policy?

Hyundai offers a comprehensive warranty program for its vehicles, covering various parts and components for different periods of time.

The warranty policy may vary depending on the country, region, or model of your Hyundai vehicle.

You can find the specific warranty terms and conditions for your Hyundai vehicle in your owner’s manual or on the [Hyundai website](https://www.hyundai.com/worldwide/en/customer-service/warranty).

How can I check if my Hyundai vehicle is subject to a recall?

Hyundai conducts voluntary safety recalls to fix any defects or issues that may affect the performance or safety of its vehicles.

If your Hyundai vehicle is subject to a recall, you will receive a notification letter from Hyundai or your local Hyundai dealer or service center.

You can also check the recall status of your Hyundai vehicle online by entering your VIN on the [Hyundai website](https://www.hyundai.com/worldwide/en/customer-service/recall).

How can I request a refund or cancellation for my Hyundai purchase or service?

If you want to request a refund or cancellation for your Hyundai purchase or service, you will need to contact the Hyundai dealer or service center that you made the transaction with.

They will inform you of their refund or cancellation policy and process.

The refund or cancellation policy may vary depending on the type, amount, and date of your purchase or service.

You may also need to provide proof of payment and return the product or service in its original condition.

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